Refund policy

We want you to be happy with what you've bought. This policy covers two different situations, and it's worth knowing which one applies to you:

  • You've changed your mind - we offer a 30 day return window, subject to the conditions below.
  • Something's wrong with the item - it's faulty, damaged, or not what you ordered. Different rules apply, and they're set by law rather than by us.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply to everything we sell, including clearance and marked down items. Nothing in this policy limits them.

Change of mind returns

You have 30 days from the day your order is delivered to lodge a change of mind return. After 30 days we're unable to offer a refund, exchange or store credit for change of mind.

To be eligible, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all tags attached (including all visor stickers for helmets)
  • Accompanied by a receipt or proof of purchase

Footwear must be returned with its original, undamaged shoe box. Please ship it inside a separate box or padded satchel - don't use the shoe box itself as the shipping carton.

Helmets can be returned provided they have not been worn, remain in original packaging, and have all tags and original visor labels in place. The helmet bag, user guide, warranty cards and anything else supplied must come back too. Any sign of wear or damage means we can't accept a change of mind return - helmets are like shoes, if you wear them you own them. (This applies to change of mind only. A faulty helmet is covered under Australian Consumer Law.)

Items we can't accept for change of mind

The following can't be returned simply because you've changed your mind. Your Australian Consumer Law rights still apply if any of them turns out to be faulty or not as described:

  • Gift vouchers
  • Clearance items and items marked down in price
  • Electrical parts
  • Motorcycle parts and accessories on clearance
  • Second hand or refurbished motorcycle parts and accessories
  • Special order items
  • Some health and personal care items
  • Intimate apparel
  • Hazardous materials, flammable liquids and gases

Size swaps: On clearance and marked down items we may be able to swap a size where stock is available. This is at our discretion and isn't guaranteed - please ask us before returning.

Faulty, damaged or not as described

If something arrives faulty, gets damaged in transit, or isn't what you ordered, email us at merchandise@bundyhd.com.au before sending it back. Include your order number and a description of the problem - photos help us sort it out faster.

Where we confirm the item is faulty, damaged or not as described:

  • We cover the cost of returning it to us
  • You won't be out of pocket for the original shipping
  • You'll receive a repair, replacement or refund - and for a major failure, the choice is yours.

The 30 day change of mind window does not apply here. Consumer guarantees last for a reasonable period given the type of product, its price and how it's been used.

How to lodge a return

There are three ways:

  1. Self-service returns portal - log in to your account, select your order and the items you're returning, and follow the prompts. This is the fastest option for change of mind returns.
  2. In store - bring the item and your proof of purchase to 41 Commercial Street, Kensington QLD 4670.
  3. By post - Send us an email to merchandise@bundyhd.com.au with details of what you wish to return and we'll be in touch ASAP with next steps.

Please wait for your return to be approved before posting anything back to us, and please don't send items to the manufacturer.

If your item is faulty or not as described, email us rather than using the portal - some items are excluded from self-service returns, and we'll take care of it directly.

Return shipping costs

Change of mind: you arrange and pay for return postage. Shipping costs aren't refundable, and the original shipping you paid will be deducted from your refund.

Faulty or not as described: we cover the cost of getting it back to us, and you won't be out of pocket for the original shipping.

Please use a trackable service with insurance. Until your parcel reaches us it remains your responsibility, and we can't accept liability for items lost or damaged on the way to us.

Exchanges

To keep things simple and get replacement items to you sooner, we don't offer exchanges as standard. Return your unwanted item under this policy and place a new order for what you'd rather have - it's faster than waiting for an exchange to be processed. The one exception is the discretionary size swap on clearance items described above.

Refunds

Once your return reaches us we'll inspect it and email you to confirm it's arrived, along with whether your refund has been approved.

Approved refunds are processed within 3 business days of us receiving your item, back to your original payment method. How long the money takes to appear depends on your bank or payment provider - that part is outside our control, but we'll always process our end as quickly as we can.

Late or missing refunds

If you haven't received your refund yet, check your bank account again first. If you paid via PayPal or another online payment platform, log in and check your recent transactions - refunds sometimes take a few business days to show up.

If you've done both and still can't see it, email us at merchandise@bundyhd.com.au and we'll happily chase up the status for you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you can return it at your own expense for store credit. Once we receive and inspect it, we'll email you a gift voucher for the value of the return.

If the item wasn't marked as a gift, or the purchaser had it shipped to themselves to give to you later, the refund goes to the original purchaser.

Store credit and gift vouchers

Store credits and gift vouchers are valid for 3 years from the date of issue, in line with Australian gift card laws. Vouchers issued for promotional purposes may have different terms, as permitted under the ACCC gift card rules.

Questions

Email us at merchandise@bundyhd.com.au or call in to the store at 41 Commercial Street, Kensington QLD 4670. We're happy to help.